Help and FAQ

No, on the contrary, if you buy more than 4 days before the tour you get a discount.

The discount is available only for promotional packages that you will find on the page offers. There is no discount for other tour combinations.

Yes, just send an email. Up to 48 hours before departure, no penalty, less than 48 hours before 50% penalty; less than 24 hours before 100% penalty.

If the payment has not been finalized, you can proceed with a new booking, otherwise you can send us an email and we will modify it, according to availability.

We will send you an email confirming the payment and place / time of pick up.

You can access your booking details, and download your voucher, on the page booking details

It is not necessary, just confirm your name on the guide.

In the event of a weather alert, the tour will not be carried out and the full amount will be refunded. If it comes to rain the tour will run regularly.

Our tours are carried out in maximum safety following the instructions provided by the competent authorities. Usually in the event of an eruption the tours are carried out regularly unless the areas affected by the eruption are those foreseen by the itinerary.

The temperature at an altitude of 2000 m drops by about 10/12 ° compared to the temperature of Catania.

Usually, for tours involving Mount Etna, we recommend an & ldquo; onion & rdquo; and in any case comfortable and above all closed shoes. For other tours, we always recommend comfortable clothing.

We do not provide for the rental of anoraks, but they can be rented at the Etna cable car (if you wish to purchase the high altitude option). We provide the shoes for free on request. Just indicate the shoe size when booking.

No, the pick up is included only where explicitly indicated. For tours where it is not included it is not possible to organize pick up as an additional service.